Jalan Raya Imam Bonjol. Perum Budha Cemeng Ukir No 1. Denpasar, 80119, Bali, Indonesia
+62 (361) 9376012 / +6281999010109
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Terms and Conditions

Please take the time to carefully read through the following Booking Terms and Conditions as they incorporate the basis on which we can accept bookings. We’re 100% committed to ensuring you have a pleasant and enjoyable stay, so please don’t hesitate to contact us should you have any queries about these Booking Terms and Conditions or for additional information about what to see and do whilst you’re in Bali, the Paradise Island.

General Terms and Conditions

The following general terms and conditions have been put in place to ensure you and your companions have an enjoyable holiday, your neighbors enjoy having you stay at the room, and everyone’s health and safety is safeguarded.
All guests and visitors must ensure they do:

  • Not disturb other guests and or neighbors
  • Obey local rules and respect the local community they are visiting
  • Ensure all doors and windows are locked when leaving the room
  • Obey smoking rules at the apartment and place all cigarette butts in the rubbish bin
  • Consume alcohol responsibly, not use drugs or conduct any illegal activity

  • Dispose of all rubbish in the bins provided
  • Immediately report any damages or breakages to the Apartment Manager or our office so they can be repaired or replaced
  • Respect the environment by minimizing water usage and by switching off lights and air conditioning when leaving the room
  • Leave the apartment in a clean and tidy condition when checking out

Tentative Confirmation

On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability, Room rate (including any applicable tax), and the 50% of deposit required.

Reservation Confirmation

Reservations are handled on “first come, first served” basis. 50% deposit from the total room revenue is required at the time of booking to secure your reservation. The balance of the total amount needs to be paid upon arrival.

Changes to Bookings

All requests for changes to bookings must be made in writing. While Bali True Living Apartment will endeavor to accommodate booking changes this will only occur subject to availability.

Our Seasons

January 9th to May 31th to September 16th to December 19th
Excludes Easter & Chinese New Year
December 20th to January 8th Jun 1st to September 15th
Easter Week (17 Apr – 24 Apr 2014)
Chinese New Year (29 Jan – 4 Feb 2014)

Cancellation Policy

Bali True Living Apartment requires that all cancellations are notified in writing.

In the event of cancellation 30 days (in low season period) and 30 days (in high season period) prior to arrival date, the reservation will be subject to a cancellation fee equivalent to the value of 50% from total accommodation charge. Late Arrivals, No Show as well as Early Departure, the reservation will be subject to a cancellation fee equivalent to the value of full room night charge.

Cancellation, including applicable taxes will be charged to the credit card provided as guarantee. Therefore, in the unfortunate event that you need to cancel your reservation, kindly ensure that you take note of the cancellation period provided above.

Check-in time after 2 p.m.
Check-out time before 12 Noon

Early Arrival & Late Departure Fee: Subject to availability

Room Capacity

The room is let only for holiday purposes and only the number of guests nominated in the booking confirmation should stay at the apartment overnight. Please let us know if you would like additional guests to stay at the apartment and we will try to accommodate this (extra charges may apply). You are required to take all reasonable steps to ensure your visitors do not behave in a manner likely to interfere with the peaceful enjoyment of neighbours nor compromise safety and security.

Note: Please be aware that each room has a maximum number of persons (aged 6 years and over) which are permitted to occupy the premises overnight. Any person not approved by Bali True Living apartment to occupy the room overnight will be required to vacate the premises immediately and find alternative accommodation. Should we become aware that the maximum number of persons (aged 6 years and over) permitted to occupy the premises has been exceeded, you will be charged the full rate for each additional person. The amount charged is payable on the same day of invoice. Please be aware that this policy is strictly enforced by Bali True Living Apartment and is not open for negotiation. Please feel free to contact us should you require further clarification.

Children Policy

  • Infants aged 0 – 1 years may stay free of charge if using existing bedding. Please note that portable cots, high chairs, baby baths, strollers and other infant equipment items are not provided by the apartment however can be hired from third party suppliers. Availability is limited and additional charges will apply. Please contact us for hire equipment rates, bookings or for more information.
  • Children aged 2 – 5 years may stay free of charge if using existing bedding (maximum 1 child per bedroom).
  • Children aged 6 years and over are included in the maximum number of persons which the property can accommodate overnight.

Pet Policy

Pets are not permitted at any of the Rooms.

Minimum Stays and Rental Rates

Minimum night’s stays are as follows,

Normal and peak Season: 1 night
We may agree to a shorter stay on a case by case basis.
Rental rates vary according to the season, rental rates are subject to change without notice.

All rates are exclusive of tax and service charges and are quoted in United States Dollars. (US$) All taxes are in accordance with government regulations. Service charge is applied at the industry standard. All Credit card payment will be charged in Indonesian Rupiah, hence will be converted according to our current exchange rate. Rates are for room rentals per night only. All other costs are at the expense of the Guest unless noted as inclusions on the written confirmation advice.

Please Note: It is the policy of Bali True Living apartment that all guests sign a credit card authorization form at check-in to cover the possible cost of any damages that may occur to the rented premises due to the occupancy of the premises by the guest. All guests will also be required to sign a “Waiver of Liability “form at check in.

Functions and Events

Bali True Living apartment must approve any functions or events you plan to hold during your stay in our properties, including approval for guest numbers that exceed 50% above the number of guests registered to stay. Such approval is at the sole discretion of Bali True Living apartment and will be priced accordingly. Full terms and conditions for the staging of functions and events will be forwarded upon application.

Bali True Living apartment reserves the right to insist on the appointment of a professional Event Organizer before permission to hold a function is granted.

Damages, breakages or losses

Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. Bali True Living apartment reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause damage or mess.


We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.


Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay with Bali True Living apartment, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

US$ Bank Account Details and Credit Card Transfers

Bank Account details, or details for making credit card payments for transfer of rental funds, will be sent at the same time as the tentative booking confirmation.